Washington Alarm

High Speed, High Security Internet, Wireless and traditional signals transmission:
Receiving signals via the Internet and wireless using Radio Frequency (along with traditional phone line transmission).

24/7 manned, UL Central Station:
Providing UL Listed, FM Approved, Bend Over Backwards service. Many national and/or combined Central Stations provide automated answering services and forwarding of emergency phone calls. Our Central Station is staffed and available 24/7/365.

Elevator emergency phone monitoring:
Our 24/7 available operators receive and dispatch necessary emergency personnel in response to elevator emergency calls.

Emergency Contact List updates:
We encourage ALL CUSTOMERS to keep their emergency contacts current. Contacts updates are processed quickly and accurately at no extra charge, with email or fax or verbal confirmation.

System troubleshooting/tech support:
ALL our operators are trained in, and have access to operating instructions and guidelines for many of the alarm panels and keypads deployed throughout our subscriber base of 6,000+ accounts. We are committed to solving on site problems as quickly and efficiently as possible. To the extent that troubleshooting support can provide a speedy remedy, we are happy to provide that support at no extra charge. Additionally, system/keypad manuals are available and sent to customers at no extra charge. We encourage customer education as much as possible.

Automatic and extensive false dispatch prevention:
Our Central Station routinely engages in many false dispatch prevention procedures at no added cost to our customers. These procedures, while using more of our operator time, result in less false dispatches, thus less false dispatch fine(s) to our customers.

Alarm System Status Verification

a. All the systems that we program are set up to transmit a status, "test" signal to our Central Station that verifies that the alarm system is able to communicate to the Central Station.
b. All the systems that we program are set up to transmit zone restore signals to our Central Station. This verifies that zones/points that were previously in alarm or trouble have restored and are able to send new signals.

Remote System Administration

1. Arm system, Lock door(s).
2. Code/Card/token modifications.
3. Schedule modifications.
4. Update/change panel time, including bi-annual time change update.
5. Unlimited changes per panel access.

Facility Access Monitoring:

Bronze package: Open (Disarm)/Close (Arm) to the Central Station
1) Subscriber choice of:
a)	Shared codes, general opening and closing. By company (or location): Washington Alarm will track general opens and closes (i.e. minimal codes, typically not by person). Open/close activity will be available by calling the Central Station. Reporting of activity may be requested for email or fax at ad-hoc reporting charges.
b)	Individual codes, by person. By employee (individual): Same as above. However, codes are assigned and tracked by individual.

2) Passcode Verification (Shared codes, general opening and closing.)
Subscribers call in to Central Station to verify user accessing the area.

Silver package: Supervised schedule

1) Open (Disarm)/Close (Arm) to the Central Station, AND...

2) Schedule by company/location or by area. There is a schedule associated with the account (by entire account or by area). Central Station will contact the subscriber to follow up upon failure to conform to the schedule (either opening and/or closing).

Gold package: Daily, Weekly, Bi-Weekly, Monthly reporting

1) Open (Disarm)/Close (Arm) to the Central Station, Supervised Schedule AND...

2) Delivery to an unlimited number of email addresses or fax.

3) Choice of:

a) All activity report.
b) Open/Close activity report.
c) Upon Incident activity report (i.e. eMail report of incident is sent upon burglar alarm).
d) Upon exception report (i.e. Upon any Late To Close or Late To Open, an eMail report is generated).

Platinum: Elink

1) Open (Disarm)/Close (Arm) to the Central Station, Supervised schedule, AND...

2) 24/7 Online (via internet) access to: View alarm history, real time!

3) Process, save, print, email all reporting of activity and information sheets.

4) ECL review and changes.

5) Panel information.

6) Supervised schedules.

7) Mailing/billing address changes.

8) Set up/edit auto pay.

9) Make payments.

NOTE: This service does not include email or faxed Reporting. Email/fax reporting may be added.

Scheduled Access Administration
Scheduled arm/disarm, lock/unlock, User access on/off. The alarm system will arm/disarm and/or lock/unlock doors and/or turn on/off user access at a previously determined schedule.

Our Commitment to False Alarm Reduction:
Because the vast majority of burglar alarms are false alarms, Washington Alarm voluntarily adopted a "multiple call verification" policy in 1990, well before it was required by local police departments. When we receive a burglar alarm signal from your home or business, we attempt to reach someone who can verify that the alarm is real or false prior to notifying the police. We do this by calling the premises and the Emergency Call List (ECL). That is why it is critical that you periodically review and update your Emergency Call List! If you or anyone on your ECL gets a new cell phone, a new job or moves away, we need to be notified so we don't waste valuable time calling disconnected numbers.

This practice of verifying alarms before dispatching is so effective in reducing the number of false alarms that several municipalities and police departments throughout the country have recently adopted similar "alarm verification" procedures with stiff fines and penalties for companies not observing the procedure.

Our Credentials / Professional Affiliations
UL -- Underwriter's Laboratories:
WBFAA -- Washington Burglar and Fire Alarm Association
NFPA -- National Fire Protection Association
CSAA -- (Central Station Alarm Association)
SNA -- Security Network of America
FM -- Factory Mutual Insurance (FM) Approved
Member of Seattle Executives Association
Member in good standing of the Better Business Bureau since 1981