Our Staff
All Washington Alarm employees must pass a thorough background check that includes a state and national criminal records search, a credit check, drug testing, and personality profiling/testing. All of our Alarm Installers and Service Technicians are licensed low-voltage electricians.
Departments:
Administrative/Accounting Departments:
This department is primarily responsible for Accounts Payable and Accounts Receivable, as well as for providing various support services.
Central Station:
This department is responsible for monitoring alarm signals, dispatching the Police Department and/or Fire Department to respond to emergency signals, providing high quality customer service, some technical support/trouble shooting and performing basic alarm panel programming. Customer focus is imperative. Excellent communication skills are a must! This department is 24 hours/7 days/365 days per year.
Sales Department:
This department is responsible for designing and selling Security, Access Control, Fire Alarm, and CCTV systems to qualified commercial and residential entities
Alarm Technicians:
All technician positions require excellent customer service skills, attention to detail, a clean driving record, an ability to work well with both office and field personnel, and a high level of integrity, reliability and dedication to getting the job done and done right. Positions include: Fire Inspectors, Alarm Installers, and Alarm Service Technicians
Each of our staff members contribute their unique skills and strengths in their departments, helping to achieve our unified goal in becoming the best alarm company in the United States.
Bios:
(Click each name to see bio.)
Management:
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Shannon Woodman
Shannon grew up in the security industry. She came to work full time in 2000 as a sales representative. She quickly worked her way up to Sales Manager. Shannon has been a member of the Electronic Security Association of Washington for 10 years. She is currently serving as Vice Chairman of the Western Chapter and is on the board. Shannon states, "I believe in working on our business and not just in our business. I do this by attending seminars, speaking engagements, asking other people how they do things in their business, and meeting as many people as I can." Shannon also cherishes her connection to the surrounding community. Over the years, she has been serving as Community Service Chair for the Seattle International District Rotary. She also serves as Membership Chair for the Central Station Alarm Association, is a former president of the Seattle Executives Association, and a member of ASIS. In 2010 she was promoted to Chief Operating Officer of Washington Alarm.
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Tim Ramage - Sales Manager
Tim has been in the security industry for over thirteen years. He has a track record of customer satisfaction spanning over three decades. Tim's managerial experience is diversified; he has won numerous awards of leadership achievement in Administration, Sales and Marketing, & Operations. All this combined with his formal education in Electronic Engineering and Project Management ensures our customer's peace of mind. Tim emphasizes and values communication with our subscribers through out the entire process.
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Steve Sully - Central Station Manager
Steve Sully has been with Washington Alarm for 2 years. In total, Mr. Sully has worked in the Alarm Industry for over 21 years, including time as a Service Manager and Central Station manager within the industry. His primary responsibilities revolve around managing all aspects of our Central Station and Information Technology needs. His group is primarily responsible for addressing incoming alarm system signals, incoming customer calls as well as development and introduction of new customer services.
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Margaret Spitznas - Office Manager
Margaret has been associated with the alarm industry since 1989. She has extensive knowledge of all facets of the industry and has experience as Central Station Manager, General Manager, and Sales Manager. Margaret has an Associates Degree in Accounting from Pierce College. She is a SIA certified Central Station Instructor. Margaret has been active in WAESA and is currently President of the Washington State Chapter, an office that she has held for 5 years.
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Michael Ventura - Installation Manager
Mike has been in the Security and Fire Alarm Industry for 40 years, started as service technician, ran operations for 14 years, was a Division Vice President for 5 years and Executive Vice President for Alert Alarm of Hawaii the largest Security and Fire Alarm Company in Hawaii.
Installation Team:
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Jack Hopkins - Lead Installer
Jack Hopkins is a Technician Manager. He was a Vietnam soldier, and when his tour ended in 1968, he started his own alarm company. Because of business relationships, Jack came to know Washington Alarm's president, John Woodman. Mr. Woodman needed someone as a technician, so Jack sold his client list to WA Alarm and came here in 1975. His favorite part of the job is the diversity of day-to-day situations. Sometimes in this business, we deal with people who are happy to see us and very interested in the job we're doing. Jack brings a smile to the people he helps on a daily basis.
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Sheila Rost - Installation Coordinator
Sheila has 11 years of experience in the Security and Fire Alarm Industry, she installed and serviced fire alarm systems and then became the office manager managing the daily schedules for installation and service for 20 technicians.
Service Team:
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Jennifer VanderLaan - Service Coordinator
Jennifer has been with the company just over 15 years, and has been the service coordinator for a little over 10 years. She schedules and dispatches service technicians and fire inspectors, when Subscribers call in needing repairs or inspections. Having to keep on top of so much all a once is challenging at times, but she says, "I've got a great crew to work with, which helps a lot." Jennifer is a big reason why Washington Alarm has such a high customer service rating!
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Carl Smith - Fire Inspector
Our fire inspector, Carl Smith started as an Operator in Central Station; he was there for about 4-5 years when he decided he would learn more about the other side of the business and became a Fire Inspector - checking fire devices to make sure they detect, sound off, and transmit properly. He has given a lot of "Classes on Operation" for many technicians. He's learned that there are many levels of understanding, and he always makes sure everyone is comfortable with the fire system. He feels that we are the front line of defense - we have to be the eyes and ears for the fire and police departments.
Central Station:
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Jean Davison - CS Supervisor:
Jean Davison came to Washington Alarm with a background in customer service. She began her career in Central Station as an operator in 2008 and recently promoted to Central Station Supervisor. Jean trains and supports her fellow operators to provide the finest quality of monitoring and customer support possible.
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Shannon Rivera - CS Special Projects
Shannon has been in our Central Station since 2003. Shannon's duties include trainingstaff, subscriber customer care, and special projects.
Sales Team:
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Jeff Hubbard - Sales Coordinator
Jeff served 3 years in the Accounting department at Washington Alarm before becoming the Sales Coordinator, continuing his work to provide high quality, efficient, and effective service to our customers. Jeff brings to Washington Alarm 10 years of customer service and business coordination experience in a variety of fields including call center dispatch, property management, and residential real estate.
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Daniel Eastvold - Customer Service Representative
Daniel has been with Washington Alarm for nearly five years. He works hard to exceed the expectations of our existing subscribers, as well as high expectations he sets for himself. Like most of our sales representatives, Daniel is rooted with years of installation experience, with his technical background being a much-valued asset when assessing the needs of our subscribers. Daniel will go above and beyond - bending-over-backwards to ensure your complete satisfaction from start to finish. Ask him to prove it to you!
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Mark McIlwain - CAD and Permit Technician
Mark McIlwain began training as a Central Station Operator in July 2003. His exceptional performance there led him to become an alarm panel programmer in 2006. In the fall of 2007, Mark began working as our CAD technician. He designs all of our fire alarm system plans to be permitted to the local Authority Having Jurisdiction for approval.
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