Washington Alarm, Inc. Privacy Policy

Last Updated July, 2016


Welcome to the “Privacy Policy” for washingtonalarm.com (referred to herein as “Washington Websites”).  Washington Alarm, Inc. (referred to herein as “Washington”), provides website features and other products and services to you when you visit, shop or conduct business at the Washington Websites, use Washington products or services, use Washington applications for mobile devices, or use software provided by Washington in connection with any of the foregoing (collectively, “Washington Services” or “Washington Service”).  Washington Service includes Washington Websites, voice sites, and mobile sites (the “User Interface” or “User Interfaces”) and the corresponding email, cellular text and phone notifications.  Washington provides Washington Services and User Interfaces subject to the Washington Terms of Use, Washington Services, Disclaimer, Privacy Policy, and/or Other Policies posted and periodically updated on the Washington Websites.




These Terms and Conditions May Change

Washington reserves the right to update, change and/or modify the Privacy Policy at any time without prior notice.  Your use of Washington Websites following any such update, change and/or modification constitutes your continuing agreement to follow and be bound by this Privacy Policy as changed, updated and/or modified.  For this reason, we encourage you to review this Privacy Policy whenever you visit or use Washington Websites, Washington Services, or Washington Interfaces.

If any of these terms or conditions shall be deemed by a court of competent jurisdiction, invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Privacy Policy

Washington is committed to protecting your privacy.  Any information we collect is stored on servers owned by Washington and maintained in physically secure locations and are protected by firewall and password-based security measures.  No server, however, is 100% secure, and you should take this fact into account when submitting personal or confidential information about yourself on any website, including Washington Websites and/or User Interfaces.  The policy below outlines what information we collect, why we collect it, and how we use information collected.


Basic Information We Collect and What We Do With It

In the course of providing or attempting to provide Washington Services to you, Washington may collect basic personal information that can be used to identify you (“Personal Information”), including, but not limited to, your name, company name, service address, billing address, phone, cell and facsimile numbers, email address, billing information, including your bank account or credit card numbers, Social Security number, credit score, correspondence and communications records, and the specific products and services you have purchased from Washington.  We use your Personal Information to provide you with information about your account, personalize your use of Washington Websites or other requested Washington Services.  However, we do not share your Personal Information with third parties except as allowed or required by applicable law, including, without limitation, making disclosures, (i) that are required by a court of competent jurisdiction (e.g., a subpoena) or advisable to protect the rights, safety and property of Washington or others; (ii) that are necessary or advisable to conform to legal or regulatory requirements; (iii) to third parties in connection with the performance of services in connection with Washington Services; (iv) to credit bureaus in connection with determining credit scores; and, (v) as requested by law enforcement or other emergency agencies.

Washington may also collect aggregate data and information that cannot be used to identify you (“Non-Personal Information”), including but not limited to information such as website activity logs, statistics on particular services purchased by customers, the number of alarm signals received, average customer tenure, customer demographics, and the like.  We do this in order to spot general patterns of use on Washington Websites, and to better understand our customer interests and activities to help us improve the design of our websites, customer experience or service offerings.  However, none of the Non-Personal Information collected can be used to identify you.

Security of Online Transactions and Orders

In order to ensure the security of your personal information during online transactions, Washington has policies and procedures in place to protect your personal information from loss, misuse or alteration.  When you first visit a Washington Website, we will prompt you for your physical address and contact details.  This process allows us to verify you as a Washington customer.  Then, we ask you to enter a unique user name and password.  Upon every visit to Washington thereafter, you will be prompted for your unique user name and password to make a payment, place a request, or enter an order.  This allows Washington to accurately credit a payment to your account or fulfill and invoice you for the items you request or order.  If we ask you for particularly sensitive data, such as bank account or credit card information for payment, the data are transmitted using secure socket layer (“SSL”) protocol with a 128-bit encryption key.  SSL is an encoding algorithm that encrypts information passed between your computer and Washington Websites in an effort to prevent unauthorized access to your personal information.  After Washington receives your credit card or bank information, we pass the data on to our processing service using SSL protocol.  Further, we provide a third party certificate which can be used to verify the credentials of the Washington server to which you are connected.  In the case of credit card or bank information, the data are sent over the SSL encryption once to our processing service.  Thereafter, a token is stored on our server that is used instead of specific credit card or banking information.  Since neither credit card nor banking information is stored on Washington servers, Washington personnel do not have electronic access to your credit card or banking data.


Username and Password Security

Some areas of Washington Websites are accessible only by secure login.  For example, in order to access your account information, you may be asked to login to your account by entering your username (email) and password.  You are solely responsible for all activities that occur in connection with your login, thus Washington recommends that you take steps to protect the confidentiality of your username and password.  If you become aware of any disclosure, loss, theft, or unauthorized use of your username or password, please notify Washington immediately.

Use of Cookies

Washington Websites do not track, collect or distribute personal information not entered by customers or visitors.  Our website logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to Washington Websites.  This information is used for internal purposes by technical support staff to enhance customer experience and better services to the public and may also be provided to others; however, the statistics contain no personal information and cannot be used to gather such information.

Washington Websites require cookies to function optimally.  A cookie is a small amount of data sent to your browser from a Washington Website server and stored on your computer or smart device (tablet or phone).  Washington uses non-identifying cookies to provide easier site navigation, access to forms, to remember your preferences and to function properly.  You may still use Washington Websites if your browser is set to reject cookies.  Our cookies do not generate personal data, do not read personal data from your computer or smart device and are not tied to anything that could be used to identify Personal Information.

Log Files

Every time you request or download a file from Washington Websites, Washington may store data about these events and your IP address in a log file.  Washington may use this information to analyze trends, administer Washington Websites, track users’ movements, and gather broad demographic information for aggregate use or for other reasonable business purposes.

Email Communications

When you provide your email address to Washington, you consent to our use of your email address to notify you of information that may affect your account, or to provide you with the information you have specifically requested.  If you send us an email message, you also consent to our use of your email address to answer the message we received from you.  Your email address will not be used for any purpose other than those listed in this policy.

Opting Out

From time to time, Washington may email you electronic newsletters, announcements, surveys or other information.  Should you prefer not to receive any or all of these communications, you may opt out by following the directions provided within the electronic newsletters and announcements.


Links to Non-Washington Websites

Washington Websites may provide links to third-party websites for the convenience of our customers.  When you access links to third-party websites, you leave the Washington Websites.  Washington does not control third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Statement.  For example, other websites may collect or use personal information about you in a manner different from that described in this document.  Therefore, you should use other websites with caution, and you do so at your own risk.  Prior to submitting any personal information, we strongly encourage you to review the privacy policy of any Non-Washington Websites.

Children’s Privacy

Washington is committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests.  Washington does not intentionally collect information from children under the age of 13, and Washington does not intentionally target Washington Websites to children.

Disclosure of Information to Third Parties

Washington respects your right not to be contacted unless you want to.  Thus, we do not sell, trade, exchange, give, or rent information that can identify you personally to any third party.  However, Washington does use third parties in order to fulfill certain functions on your behalf.  For example, in order to ship a package to you, we tell the shipping company your name and address and possibly phone or facsimile number.  In these cases, we only disclose the information necessary to perform that specific function.

Your Consent

By using Washington Websites, you are consenting to the collection and use of the information as stated above.

Contact Information

Washington welcomes your comments regarding this Privacy Policy.  Please contact us with any comments, questions, or concerns by email at: sales @ Washingtonalarm.com or by contacting Washington Alarm customer service at 800.760.0046.

Washington Alarm, Inc. (Privacy Policy) July, 2016