The Washington Alarm Difference

Serving the Puget Sound region for more than 70 years, Washington Alarm possesses one of the highest customer retention rates in the industry and has continuously been ranked A+ by the Better Business Bureau year-after-year. This reputation has been achieved by holding true to our mission statement and promoting the values of quality, service and integrity.  

Our Mission

Washington Alarm is committed to being Washington’s premier fire, security, access control and video surveillance company for design, installation, and monitoring by training our employees on customer service and industry best practices, utilizing the best products available in our industry and by installing proven technology.

 
 

Service

Our staff works hard to take care of any issues, from installation to billing, in a timely manner. Our operators and on-call service technicians are available 24/7. From sales and installation to service and monitoring we are thoughtful and friendly 100% of the time. Providing this service to our subscribers helps us achieve our goal of maintaining one of the best reputations in our industry.

Additionally, we guarantee the technical skills of our employees by continually training them on products, customer service and industry best practices. As a result, we have been on the SDM top 100 list for over 15 years.

We recognize that service starts with listening to our customers, so please let us know how we can serve you better!

Quality

We take pride in using the most proven technology and products in our industry. Your time is valuable to us and by using the highest quality, proven technologies we are able to spend much less time troubleshooting issues which reduces total service time. This translates into the saving of time and money for our customers who will not have to worry about a malfunctioning system.

 

Integrity

We pride ourselves in hiring only honest and trustworthy people here at Washington Alarm. In fact, each of our employees must pass a background check before they can join our team. Subsequently, several of our employees have been with the company for over ten years with a few employed for more than twenty!

Our staff follows through with their promises and will bend over backwards to ensure success. We take great pride in the ability to facilitate projects large and small. With 70 years in the industry our reputation speaks for itself.